Take the floor plan online.

Manages table bookings, waitlists and the live floor plan from one screen.

Bookings & Reservations setup guide

Estimated setup time: 15–25 min

Before you start

Setup steps

1
Build your floor plan
Under Bookings → Floor Plan, drag in tables matching your real layout and set each one's seat count.
2
Set service periods and turn times
Define lunch/dinner windows and an expected turn-time per table size — this is what NUA's forecasting uses later.
3
Enable the public booking page
Turn on Bookings → Public Page to get a shareable link and embeddable widget for your website.
4
Configure the waitlist
Set max waitlist size and the SMS/notification template guests receive when their table's ready.
5
Set booking policies
Add deposit requirements, cancellation windows and no-show rules if you use them.
6
Test a booking end-to-end
Make a test reservation from the public page, seat it from the floor plan, and confirm the table's status updates correctly.

Tips

Start turn-times conservative; NUA's forecasting tightens them automatically once it has a few weeks of real data.
Link loyalty before going live so returning guests are recognised at the point of booking, not just at the till.
Large parties and VIPs can be tagged directly on a booking so front-of-house sees the context before the guest arrives.

Troubleshooting

The public booking page isn't showing live availability.
Confirm service periods and table capacities are set under Bookings → Floor Plan — availability is calculated from those.
Waitlist SMS notifications aren't sending.
Check your venue's messaging credit balance and phone number format under Settings → Notifications.

Related modules

Turn repeat guests into a tier, not a punch card.

Turn the agent from a monitor into an operator.

Still stuck on bookings & reservations setup?

Email us directly, a real person on the team replies.