Order hands-free, without touching a screen.

Natural-language ordering that turns spoken orders straight into POS tickets.

Voice POS setup guide

Estimated setup time: 10–15 min

Before you start

Setup steps

1
Enable Voice POS
Turn it on under AI Agent → Voice for the venue.
2
Pair a microphone or headset
Connect a supported headset per station, or use the built-in mic on a counter tablet for lower-volume use.
3
Review menu phrasing
Check Voice → Phrasing for any items NUA flags as ambiguous (e.g. very similar names) and add spoken aliases where useful.
4
Set confirmation behaviour
Choose whether Voice POS reads back each order line before confirming, or only flags low-confidence items — under Voice → Settings.
5
Train staff on the flow
Run a few practice orders with each staff member so they're comfortable with pacing and corrections before service.
6
Go live during a quiet shift first
Enable it for one shift before a full rush, so any menu phrasing gaps get caught early.

Tips

Add spoken aliases for anything with a nickname on the floor ("the usual", local dish names) — accuracy jumps once these are mapped.
Low-confidence items are flagged, not silently guessed — a quick confirm tap keeps orders accurate without slowing things down.
Voice POS and the standard touch POS work side by side; staff can switch freely mid-shift.

Troubleshooting

An item is consistently misheard.
Add a spoken alias for it under Voice → Phrasing — this is the single biggest accuracy fix available.
Voice orders aren't appearing on the Kitchen Display.
Confirm KDS station mapping is correct under Kitchen → Stations; Voice POS routes through the same mapping as touch orders.

Related modules

Get the counter or table-side POS live.

Turn the agent from a monitor into an operator.

Still stuck on voice pos setup?

Email us directly, a real person on the team replies.