The right suggestion, at the table, while it still matters.

Real-time prompts to waitstaff mid-service, based on the guest's order and loyalty history, not a generic checkout suggestion.

Live Upsell Nudges setup guide

Estimated setup time: 10 min

Before you start

Setup steps

1
Enable Live Nudges
Turn it on under AI Agent → Upsell Nudges.
2
Choose delivery devices
Select which staff devices receive nudges (handheld POS, smartwatch, or both) under Upsell Nudges → Devices.
3
Set nudge frequency
Cap how many nudges a staff member gets per table per visit, so it stays useful, not noisy, under Upsell Nudges → Frequency.
4
Review suggestion sources
Confirm it's drawing from order history and loyalty tier, not just a fixed high-margin item list, under Upsell Nudges → Sources.
5
Train staff on response
Show staff that a nudge is a suggestion, not a script — the point is timing, not a forced line.

Tips

Cap frequency low at first (1-2 per table) — a constant stream of nudges gets ignored fast.
The best nudges reference something specific ("they usually add a side") rather than a generic upsell prompt.
Review which nudges actually convert under Analytics → Menu Performance and prune the sources that don't.

Troubleshooting

Nudges aren't reaching a device.
Confirm the device is registered under Upsell Nudges → Devices and signed in for that shift.
Staff say nudges feel repetitive.
Lower the frequency cap under Upsell Nudges → Frequency, and check the source list isn't too narrow.

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